EMR Planning & Implementation Services for Physicians and Clinics
Given the evident complexity of the EMR and HIT products in the market today
and the uncertainty of many practitioners on how to consider taking advantage
of these technologies, RTC has developed a straight-forward process to take
the mystery out of all of this.
We have drawn from the many years of general IT experience, as well as the
HIT experience of our people, to devise our unique HIT Dx + Rx® process for
practitioners in small and larger practices and clinics.
We decided to structure our HIT Dx+Rx process in a manner that would be
most familiar to health care practitioners. The process begins by diagnosing the
HIT needs of the practice. All of the following steps are done in cooperation
with the practice leadership.
We begin by performing our unique practice functional analysis to discover and catalog the conditions
and desired changes that the practice has for all of the functions that make up the practice.
During the functional analysis or after, we then provide a review of the HIT alternatives that are
available in the market for each functional area. This allows a consideration of further enhancements to
their process improvement objectives.
At this juncture, we then review the external pressures and opportunities that will potentially impact
their operations/functions and the needs that have been identified.
At this point, we provide the client with a summary of its HIT Vision. And a key element of that vision will
be a logical sequencing of HIT implementations, which is considered our client’s HIT Care Plan. The HIT
Care Plan will be totally dependent on the business improvement priorities set and technologies desired
by the practice in its HIT Vision.
As with all things in health care, now that we have completed the diagnosis (HITDx), we are ready to
move to prescribing the solution
In the HIT market, the solution depends largely on whichever vendor offering will best move the practice
towards its HIT Vision. As a result, the RTC process now moves to securing bids/explanations from
relevant vendors on how their product will fulfil the identified needs of the practice.
The RTC process then turns to providing the practice with a technique to select the most responsive
vendor, and to construct a clear and thoroughgoing contract that can guarantee a mutually
satisfactory relationship with the vendor.
In health care, the next step would be implementing the prescribed treatment orders. In HIT, the focus is
on implementing the technologies AND the requisite changes in the practice functions so that the
fullest impact/value is achieved from this investment.
One essential ingredient is to activate an appropriate level of Project Management so the project goes
smoothly. RTC has developed a tailored, streamlined approach to project management that is especially
suited for a health care practice. This process reflects the complexity and the multi-actor nature of these
projects.
RTC implementation processes emphasize assuring the readiness of both the technology(ies) and the
practice user staff prior to the launch of the EMR.
Finally, these kinds of implementations, even after rigorous training efforts are completed, can be
disorienting to practice staff. As a result, RTC’s Go-Live Strategies & Guidelines include a wide array of
recommendations, including the use of on-the-floor user support, and response centers for larger
organizations.
Finally, the HIT Vision that was produced during the HIT Dx+Rx stages earlier
usually generates a multi-year program that incrementally achieves that
vision. At the conclusion of the above steps, RTC clients will have adopted
HIT to enable it in transforming its health care services. They will have
succeeded in reaching a new level of HIT. In almost all cases, this is but the
first (major) step in enhancing care and electronically linking their practice to
the larger health care delivery system in their area, as well as the rest of the
country.
Please contact us to discuss your specific needs and how we could tailor our programs to
best meet your needs.
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